Terms of service
ProgressIQ — progressiq.app
Operated by PIQ LLC — admin@physiqueiq.ai
1. Agreement to Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and PIQ LLC, a Nebraska limited liability company (“Company,” “we,” “us,” or “our”), governing your access to and use of the ProgressIQ application, website located at progressiq.app, and all related services, features, and content (collectively, the “Service”).
BY CREATING AN ACCOUNT, ACCESSING, OR USING THE SERVICE IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICE.
If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms, and references to “you” include both you personally and the organization.
2. Description of Service
ProgressIQ is an AI-powered fitness tracking and progress analysis application designed for general fitness enthusiasts. The Service allows users to:
- Upload photographs of their physique for AI-assisted visual analysis
- Receive automated observations regarding body composition, muscle development, proportion balance, posture and postural alignment, and progress over time
- Track check-ins and compare progress across defined time periods
- Access goal-based observations related to fat loss, muscle gain, body recomposition, general health, and athletic performance (paid tiers)
- Receive nutritional observations and training suggestions based on uploaded photos (Pro tier only)
ProgressIQ is a general fitness tracking tool. It is NOT a medical device, clinical diagnostic tool, healthcare provider, or professional fitness coaching service. All outputs are AI-generated observations, not professional advice. See Section 10 (AI-Generated Analysis Disclaimer) and Section 11 (Health and Safety Warning) for important limitations.
3. Eligibility
- Age: You must be at least 18 years of age. If you are between 13 and 17, you may use the Service only with the documented consent and active supervision of a parent or legal guardian.
- Legal capacity: You must have the legal capacity to enter into a binding contract in your jurisdiction.
- Compliance: You must not be prohibited from using the Service under any applicable laws.
- Geographic restrictions: The Service is operated from the United States. If you access the Service from outside the United States, you do so at your own risk and are responsible for compliance with local laws.
4. Account Registration
To access most features of the Service, you must create an account. When registering, you agree to provide accurate, current, and complete information; maintain and update your account information; maintain the security of your password; and promptly notify us at admin@physiqueiq.ai if you discover any security breach or unauthorized use of your account.
Account authentication is managed through AWS Cognito. Each account is personal to the registered user and may not be transferred, sold, or assigned without our prior written consent.
5. Subscription Plans and Pricing
5.1 Free Plan
The Free plan is available to all registered users at no charge and includes 5 AI analyses per calendar month, 30-day check-in history access, and core progress tracking features.
5.2 Basic Plan
The Basic plan is a paid subscription that includes 50 AI analyses per calendar month, full 5-section analysis per check-in, progress comparison tools, and full check-in history (no 30-day limit).
Pricing: Monthly: $5.00/month — Annual: $4.00/month, billed as $48.00/year (save 20%)
5.3 Pro Plan
The Pro plan includes all Basic features plus 125 AI analyses per calendar month, goal-based recommendations, nutritional observations, and training suggestions based on visual analysis.
Pricing: Monthly: $10.00/month — Annual: $8.00/month, billed as $96.00/year (save 20%)
5.4 Coach Plan
The Coach plan includes all Pro features plus 400 AI analyses per calendar month, a client roster of up to 25 clients, client groups, in-app messaging, client progress dashboards, per-client coach notes, and analysis visibility controls.
Photo comparisons and week-over-week delta reports are AI analyses and count as two (2) analyses against the monthly allowance.
Clients join a roster only by accepting an invitation. A client may leave a coach’s roster at any time, which ends the coach’s access to their data going forward. Coach access to a client’s check-ins, photos, analyses, and any bloodwork the client has chosen to share exists for as long as that roster relationship does, and is subject to the visibility controls the coach configures and the client can review.
Analyses run by a client count against that client’s own plan allowance, not the coach’s. The Coach allowance covers analyses the coach runs.
Pricing: Monthly: $25.00/month — Annual: $20.00/month, billed as $240.00/year (save 20%)
5.5 Credit Packs (One-Time Purchase)
Credit packs allow you to purchase additional analyses beyond your plan’s monthly allowance. Credits never expire and are available to users on any plan.
Available packs: 1 credit for $1.00 — 10 credits for $8.00 (save 20%) — 25 credits for $15.00 (save 40%)
5.6 Price Changes
We reserve the right to modify subscription pricing at any time with at least 30 days’ advance notice to current subscribers. Your continued use after the effective date of a price change constitutes your acceptance of the new pricing.
6. Billing, Renewal, and Cancellation
6.1 Payment Processing
All payments are processed through Stripe, a third-party payment processor. By providing payment information, you authorize us to charge your payment method through Stripe for all applicable fees. We do not store your full payment card details.
6.2 Automatic Renewal
Paid subscriptions automatically renew at the end of each billing period at the then-current subscription rate. For annual subscriptions, we will send a renewal reminder at least 30 days before the renewal date.
6.3 Cancellation
You may cancel your subscription at any time through your account settings or by contacting admin@physiqueiq.ai. Cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for partial billing periods upon cancellation except as described in Section 7.
6.4 Taxes
Stated prices do not include applicable taxes. You are responsible for all taxes, duties, and similar charges arising from your purchase of the Service.
7. Refund Policy
7.1 Subscriptions
We offer a 7-day money-back guarantee for new subscribers on any paid plan. If you are not satisfied with your subscription, you may request a full refund within 7 days of your initial subscription purchase by contacting admin@physiqueiq.ai. This applies only to first-time purchases; it does not apply to renewals or plan upgrades. After the 7-day period, subscription fees are generally non-refundable.
7.2 Credit Packs
Credit pack purchases are non-refundable once the purchase is confirmed, except where required by applicable law. Unused credits will remain on your account until used or until your account is closed.
8. Acceptable Use
The Service is provided solely for your personal, non-commercial fitness tracking and progress monitoring purposes. You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law or regulation
- Upload content that is defamatory, obscene, pornographic, hateful, harassing, threatening, or otherwise objectionable
- Upload photos of individuals who have not provided their informed consent, or photos depicting minors
- Attempt to gain unauthorized access to any portion of the Service or any connected systems
- Use any automated system, robot, spider, or scraper to access or extract data from the Service
- Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
- Circumvent, disable, or interfere with security-related features of the Service
- Impersonate any person or entity, or falsely represent your affiliation
- Resell, sublicense, or commercially exploit any portion of the Service without our express written authorization
9. Photo and Content Upload
9.1 Your Content
You retain all ownership rights in the photographs and other content (“Your Content”) you upload to the Service. By uploading, you grant us a limited, non-exclusive, royalty-free license to store, process, and analyze Your Content solely for the purpose of providing the Service to you.
9.2 Content Standards
By uploading content to the Service, you represent and warrant that you own Your Content or have all necessary rights and permissions; Your Content does not infringe any third-party rights; Your Content does not depict nudity or sexually explicit material beyond what is appropriate for fitness progress tracking; and Your Content does not depict any individual under the age of 18.
9.3 AI Training
We will not use Your Content (including your photos) to train AI or machine learning models without your explicit, affirmative, opt-in consent.
10. AI-Generated Analysis Disclaimer
Important Limitation
All analyses, observations, recommendations, and other outputs generated by the Service are produced by artificial intelligence. AI Outputs are not medical advice, diagnosis, or treatment; not professional fitness coaching, personal training advice, or exercise programming; not dietary prescriptions or nutritional counseling; and are not guaranteed to be accurate, complete, or error-free.
10.1 Limitations of AI Analysis
- Photo-based analysis cannot assess internal health markers, metabolic function, hormonal status, or cardiovascular health
- AI analysis is limited by image quality, lighting, angle, clothing, and other photographic variables
- The AI may misidentify, mischaracterize, or fail to detect relevant body composition features
- AI Outputs do not account for your individual medical history, pre-existing conditions, or medications
10.2 Professional Consultation Required
YOU SHOULD ALWAYS CONSULT QUALIFIED PROFESSIONALS BEFORE MAKING DECISIONS ABOUT YOUR HEALTH, DIET, OR EXERCISE PROGRAM. Your use of AI Outputs is entirely at your own discretion and risk.
11. Health and Safety Warning
Health Notice
Exercise and dietary changes carry inherent risks. Before beginning any new exercise program or making substantial changes to your diet, you should consult with a qualified physician or licensed healthcare provider, particularly if you have a known or suspected medical condition, have not exercised regularly, experience symptoms during physical activity, are pregnant or postpartum, have a history of eating disorders, or are taking prescription medications.
STOP any exercise activity immediately and seek medical attention if you experience pain, dizziness, fainting, shortness of breath, or any other concerning symptom.
12. Intellectual Property
The Service, including its design, text, graphics, code, software, AI models, prompt systems, analysis frameworks, and all other content and materials (excluding Your Content), is the exclusive property of PIQ LLC and its licensors. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes in accordance with these Terms.
“ProgressIQ,” the ProgressIQ logo, and related marks are trademarks or service marks of PIQ LLC. You may not use these marks without our prior written permission.
13. Privacy
Our Privacy Policy, available at progressiq.app/privacy, describes how we collect, use, store, and share information about you when you use the Service. The Privacy Policy is incorporated into these Terms by reference.
By using the Service, you consent to the collection and use of your information as described in the Privacy Policy. We do not sell your personal information to third parties. Photo data is processed by third-party AI services (currently Anthropic) only to fulfill your analysis requests.
14. Data Retention and Deletion
14.1 Account Deletion
You may request deletion of your account and associated data at any time by contacting admin@physiqueiq.ai or through your account settings. Upon receiving a valid deletion request, we will delete or anonymize your personal account information within 30 days and permanently delete your uploaded photos from active storage within 30 days. Deleted data may persist in encrypted backup archives for up to 90 days.
14.2 Inactive Accounts
If your account has been inactive for 24 consecutive months, we may delete your account and associated data after providing 30 days’ advance written notice to the email address on file.
15. Limitation of Liability
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
IN NO EVENT WILL PIQ LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR DAMAGES ARISING FROM YOUR RELIANCE ON AI OUTPUTS OR YOUR PARTICIPATION IN ANY EXERCISE OR DIETARY PROGRAM.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100.00 USD.
16. Indemnification
To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless PIQ LLC and its members, managers, employees, agents, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in any way related to your access to or use of the Service, your violation of these Terms, your violation of any applicable law or third-party right, or Your Content.
17. Dispute Resolution and Arbitration
17.1 Informal Resolution
Before initiating any formal dispute process, you agree to contact us at admin@physiqueiq.ai and provide a written description of the dispute. We will attempt to resolve the dispute informally within 30 days. If we are unable to resolve the dispute informally, either party may proceed to binding arbitration.
17.2 Binding Arbitration
Except for claims in small claims court, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. The arbitration shall be held in Douglas County, Nebraska, or via videoconference or telephone.
17.3 Class Action Waiver
YOU AND PIQ LLC EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS-WIDE ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING. ALL DISPUTES MUST BE BROUGHT AND RESOLVED ON AN INDIVIDUAL BASIS ONLY.
17.4 Time Limitation on Claims
To the fullest extent permitted by applicable law, any claim or cause of action arising out of or related to the Service or these Terms must be filed within one (1) year after the claim or cause of action arose, or it will be forever barred.
18. Governing Law
These Terms and any dispute arising hereunder will be governed by and construed in accordance with the laws of the State of Nebraska, without regard to its conflict of law principles. To the extent that any claim is not subject to arbitration, the parties irrevocably consent to the exclusive jurisdiction of the state and federal courts located in Douglas County, Nebraska.
19. Changes to Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will update the “Effective Date” at the top of this document and send notice to the email address associated with your account at least 14 days before the changes take effect. Your continued use of the Service after the effective date of any revised Terms constitutes your acceptance of the revised Terms.
20. Contact Information
If you have questions, concerns, or requests related to these Terms or the Service, please contact us:
PIQ LLC — Operating: ProgressIQ (progressiq.app)
20002 Monroe St, Omaha, NE 68135
Email: admin@physiqueiq.ai
We aim to respond to all inquiries within 5 business days.
21. General Provisions
These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and PIQ LLC with respect to the Service and supersede all prior agreements and understandings. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
By using ProgressIQ, you confirm that you have read, understood, and agree to be bound by these Terms of Service.
Last updated: March 19, 2026 — PIQ LLC — progressiq.app — admin@physiqueiq.ai
This document has been prepared for informational purposes and must be reviewed by a licensed attorney before enforcement. It is not legal advice.